SMS Terms & 10DLC Compliance Policy
This SMS Policy governs text messaging programs operated by Custom Horizon LLC ("Custom Horizon", "we", "us", or "our") under Application-to-Person 10-Digit Long Code (A2P 10DLC) carrier standards.
1. Program Description
When you provide your mobile number on our website forms (customhorizon.com) or in connection with our services, you may receive automated and conversational text messages regarding:
- Strategy call confirmations, reminders, and calendar invitations.
- Follow-up communications regarding software demonstrations and audit requests.
- Transactional project updates, CRM system notices, and customer support.
- Occasional educational insights and marketing offers (only where explicit opt-in is granted).
2. Opt-In & Consent
Consent to receive SMS messages is collected through explicit, unchecked consent checkboxes on our web forms. Consent is never a condition of purchasing any goods or services from Custom Horizon.
3. Message Frequency & Rates
- Message Frequency: Message frequency varies based on your inquiry and ongoing service status. Typically, you will receive 2–4 messages surrounding scheduled strategy appointments.
- Standard Rates: Message and data rates may apply according to your wireless carrier’s rate plan.
4. How to Opt-Out (STOP)
You may cancel and unsubscribe from our SMS program at any time. Simply reply with any of the following standard keywords to any text message you receive from us:
STOP, CANCEL, UNSUBSCRIBE, QUIT, or END
Upon receiving your request, we will send a one-time confirmation text confirming that you have been unsubscribed, after which no further SMS messages will be sent to that number unless you re-subscribe.
5. How to Get Help (HELP)
For support or questions regarding our SMS messages, reply with HELP to any message or contact us directly at hello@customhorizon.com.
Strict Privacy & Anti-Sharing Commitment: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. Carrier Disclaimer
Carriers (including, but not limited to, AT&T, Verizon, T-Mobile, Sprint, and regional mobile carriers) are not liable for delayed or undelivered messages.
7. Contact Information
- Business Name: Custom Horizon LLC
- Physical Address: Manchester, CT, USA
- Email: hello@customhorizon.com
- Website: customhorizon.com