Privacy Policy
Custom Horizon LLC ("Custom Horizon", "we", "us", or "our") is dedicated to protecting your privacy. This Privacy Policy describes how we collect, use, process, and safeguard your personal information when you visit our website (customhorizon.com), utilize our systems, or interact with our automated communication services.
1. Information We Collect
We may collect personal information directly from you when you submit an inquiry, request a strategy call, or communicate with us. This includes:
- Contact Information: First and last name, business email address, physical business address, and mobile/business phone number.
- Business Profile Data: Company name, website URL, industry niche, and current marketing/operations challenges.
- Automated Interaction Data: IP address, browser type, device information, operating system, and interaction logs via website analytics and tracking pixels.
A2P 10DLC Carrier Compliance Clause: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.
2. How We Use Your Information
We utilize the collected information strictly for legitimate business purposes, including:
- Scheduling and conducting requested strategy sessions and software demonstrations.
- Delivering custom CRM configurations, reputation management systems, and client acquisition services.
- Sending appointment reminders, operational updates, and requested marketing resources via SMS and Email.
- Improving our website functionality, conversion performance, and service architecture.
3. SMS & Mobile Communications (10DLC Compliance)
By opting into our SMS communications via web forms or digital agreements:
- You consent to receive conversational, transactional, and occasional promotional text messages from Custom Horizon.
- Message and data rates may apply depending on your mobile carrier plan.
- Message frequency varies according to your active appointments and project status.
- You may opt out at any time by replying STOP to any message. Reply HELP for assistance.
4. Data Protection & Security
We implement industry-standard encryption, access controls, and secure socket layer (SSL/TLS) protocols to protect personal information against unauthorized access, disclosure, or loss. Only authorized personnel and systems with verified business necessity have access to contact records.
5. Cookies & Tracking Technologies
We may use cookies, pixels, and server-side tracking (such as Meta Conversions API and Google Tag Manager) to understand site traffic and optimize conversion funnels. You can instruct your browser to refuse all cookies or notify you when a cookie is sent.
6. Your Privacy Rights
Depending on your location (including under CCPA / GDPR regulations), you have the right to request access to, correction of, or deletion of your personal data. You may also withdraw communication consent at any time.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our privacy compliance team at:
- Company: Custom Horizon LLC
- Jurisdiction: Manchester, Connecticut, USA
- Email: hello@customhorizon.com
- Website: customhorizon.com